Since this project is under NDA, I cannot share it publicly. Please reach out to me to discuss the full case-study.
To move the existing architecture to the cloud to enhance the customer experience by improving operation and functionality.
Prototyping
Cognitive Walkthroughs
Usability Test
User Interviews
Competitor Analysis
Adobe XD
UserTesting
Miro
Trello
My Role - UX Design Intern
Duration - 12 Weeks
# Of Team Members - 4
To help the users find the correct elements, which would meet their needs.
To make the Eloquence product experience analogous to the CPQSync product experience by simplifying the existing architecture.
To identify the customer needs to enhance the functionality experience.
Assisting the UX team in user research and data analysis
Help create user workflow diagrams to ensure products logically flow from one step to the next
Reviewing competitors’ products for additional insights
Sketch ideas and designs in traditional and digital mediums
Create digital high fidelity designs and specifications to guide the front-end development team
Help define the overall look, feel of the products
Collaborate with cross-functional teams in maintaining design assets in the design system
Advocate for the user every day
Follow a Human-Centered Design approach
Support and defend design through research
Solve problems for the people in the market we serve
Promote the value of design to the leadership
Communicate openly and not be afraid of backlash
I had the chance to work on different projects. These projects ranged from enhancing the current look and feel of the Eloquence product line to conducting interviews with Stakeholders and integrating the findings in the future releases of the product. My Cincom Systems design process involved end-to-end design, from requirements gathering to designing the product.
I had the chance to tackle exciting problems that tested multiple skills. By far, the skill I improved the most was my cross-team collaboration and communication. While the role required me to work hand in hand with the UX team, I got to work with PMs, designers, and engineers. I also interacted with end stakeholders while conducting user interviews. I learned user-centered design principles within an iterative product development process through user research, data synthesis, rapid prototyping, and high-fidelity designs.
Not only did we work hard, but we also played harder. We had an International Monster Hunter conducted by teambuilding.com across the company, where we played as sleuths to follow clues, answer trivia, and work together to track and trap monsters and strange creatures from all over the world. We had a few “show and tell” sessions amongst the UX team that were fun and interesting (My manager, Aaron, had some really cool things to show and talk about!). I formed close bonds with the people and built relationships full of trust, fun laughter. More than anything, I’m going to remember those moments the most because they made me feel so much closer to the team.
Even though my 12 weeks on internship came to an end sooner than I anticipated, I was involved in various activities that I believe had an overall impact on the product’s future. Some of them are as follow:
The User Interface of the Eloquence product looks consistent with other Cincom products.
Insights from the user interviews helped create a significant functionality that would be added when the product migrates to the cloud.
Created a cleaner workflow for the Eloquence Administrator to get the tasks done quicker and more efficiently.
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